Privacy Policy

Effective Date: December 8, 2024

1. Introduction

Welcome to TapTalk.ke (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application designed for people with limited speech capabilities.

2. Information We Collect

2.1 Personal Information

• Name
• Email address
• Phone number
• Date of birth
• Profile picture (optional)

2.2 Usage Data

• App usage statistics
• Communication board configurations
• Frequently used phrases or symbols

2.3 Device Information

• Device type
• Operating system
• Unique device identifiers
• IP address

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Personalize your experience
• Communicate with you about app updates and features
• Analyze app usage to enhance functionality
• Comply with legal obligations

4. Data Storage and Security

We store your data on secure servers located in Kenya. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in app functionality and maintenance
• Law enforcement agencies when required by law
• Healthcare providers, with your explicit consent

6. Your Rights

Under the Data Protection Act of 2019, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to certain data processing activities
• Data portability

To exercise these rights, please contact us at privacy@taptalk.ke.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account at any time.

8. Children’s Privacy

TapTalk.ke is intended for users of all ages, including children. For users under 13, we require parental consent before collecting personal information. Parents or guardians can review, edit, or request deletion of their child’s information at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

TapTalk.ke

P.O. Box 4293-00200

Nairobi, Kenya

Email: support@taptalk.ke

Phone: +254 732 566725

11. Compliance with Kenyan Law

This Privacy Policy is designed to comply with the Data Protection Act of 2019 and other relevant Kenyan laws. We are committed to protecting your data in accordance with these regulations.

By using TapTalk.ke, you agree to the terms outlined in this Privacy Policy.