Loading...

Frequently Asked Questions (FAQ)

General Questions

What is TapTalk.ke?

TapTalk.ke is a mobile application designed to assist individuals with limited speech capabilities. It provides a user-friendly interface for creating and using customized communication boards, allowing users to express themselves through tapping or selecting pre-programmed phrases, words, or images.

Who can use TapTalk.ke?

TapTalk.ke is designed for individuals of all ages who have limited speech capabilities, including those with:

  • Autism Spectrum Disorder
  • Cerebral Palsy
  • Apraxia of Speech
  • Stroke recovery patients
  • And other conditions affecting speech

It’s also useful for caregivers, family members, and professionals working with these individuals.

Is TapTalk.ke available in multiple languages?

Yes, TapTalk.ke supports multiple languages, including English and Swahili. We’re continuously working to add more language options to cater to Kenya’s diverse linguistic landscape.

Getting Started

How do I download TapTalk.ke?

TapTalk.ke is available for free download on both the Google Play Store for Android devices and the Apple App Store for iOS devices. Simply search for “TapTalk.ke” and click the install button.

Do I need to create an account to use TapTalk.ke?

While you can use basic features without an account, we recommend creating one to access all features, including cloud backup of your communication boards and syncing across multiple devices.

Is TapTalk.ke free?

TapTalk.ke offers a free version with essential features. We also have a premium version with advanced features available for a small fee. All proceeds go towards maintaining and improving the app, as well as supporting the Special Children Foundation’s initiatives.

Using TapTalk.ke

How do I create a communication board?

To create a communication board:

  1. Log into your account
  2. Tap the “Create New Board” button
  3. Choose a layout template
  4. Add images, text, or symbols to each cell
  5. Customize colors and sizes as needed
  6. Save your board

Can I customize the app for my specific needs?

Absolutely! TapTalk.ke is highly customizable. You can create personalized communication boards, adjust text sizes, change color schemes, and even record custom audio for each symbol or phrase.

How many communication boards can I create?

There’s no limit to the number of communication boards you can create in TapTalk.ke. Create as many as you need for different situations or contexts.

Can I use my own images in TapTalk.ke?

Yes, you can upload and use your own images in addition to our extensive built-in library of symbols and pictures.

Technical Support

What devices are compatible with TapTalk.ke?

TapTalk.ke is compatible with:

  • iOS devices running iOS 12.0 or later
  • Android devices running Android 6.0 (Marshmallow) or later

How do I update TapTalk.ke?

TapTalk.ke updates automatically on most devices. If you’ve disabled automatic updates, you can manually update the app through your device’s app store.

What do I do if I encounter a problem with the app?

If you experience any issues:

  • Ensure you’re using the latest version of the app
  • Try restarting the app and your device
  • If the problem persists, contact our support team at support@taptalk.ke

Privacy and Security

Is my data safe with TapTalk.ke?

Yes, we take data privacy very seriously. All personal information and communication data are encrypted and stored securely. We never share your data with third parties without your explicit consent.

Can I delete my account and data?

Yes, you can delete your account and all associated data at any time through the app settings. If you need assistance, contact our support team.

Educational and Professional Use

Can TapTalk.ke be used in schools?

Absolutely! TapTalk.ke is an excellent tool for special education classrooms. We offer resources for educators on how to integrate TapTalk.ke into their teaching strategies.

Do you offer training for professionals?

Yes, we provide training sessions for speech therapists, special education teachers, and other professionals. Contact us at training@taptalk.ke for more information.

Community and Support

How can I connect with other TapTalk.ke users?

We have a vibrant community of users! Join our Facebook group “TapTalk.ke Community” to connect with other users, share experiences, and get tips.

How can I support the development of TapTalk.ke?

The best way to support us is by using the app and providing feedback. If you’d like to contribute financially, consider upgrading to our premium version or making a donation to the Special Children Foundation.

Where can I find more resources about augmentative and alternative communication (AAC)?

Visit our website at www.taptalk.ke/resources for a curated list of AAC resources, research, and best practices.

If you have any questions not covered here, please don’t hesitate to contact us at info@taptalk.ke. We’re here to help!